Privacy Policy for SMS Communications

Introduction

MLS Insurance Group Inc. respects your privacy and is committed to protecting the personal information you provide through our website, communication channels, and SMS messaging services.

This Privacy Policy explains how information is collected, used, stored, and protected when you choose to receive text communications from our company.

Our practices are designed to align with applicable TCPA regulations, FCC guidance, and CTIA messaging standards.

1. Information We Collect

• Mobile phone numbers submitted through forms, quote requests, or customer interactions.
• Messaging activity information including delivery confirmations, response activity, and opt-out requests.
• Consent records such as signup source, timestamps, and enrollment methods.

2. How We Use Your Information

• Send policy reminders, updates, billing notifications, and customer support messages.
• Maintain records necessary for legal and compliance purposes.
• Improve communication quality and customer service experiences.

3. SMS Consent & Authorization

By opting into our SMS program, you provide consent specifically to MLS Insurance Group Inc.

Your consent is not shared with unrelated third parties, affiliates, or external marketers unless required by law or expressly authorized by you.

4. Message Frequency

The number of text messages you receive may vary depending on your account activity, service requests, and communication preferences.

Message and data rates may apply according to your wireless carrier plan.

5. Opt-Out Instructions

• Reply STOP to unsubscribe from future SMS communications.
• Reply HELP for additional assistance.
• You may also contact our office directly using the contact information below.

6. Information Sharing

• We do not sell, rent, or distribute personal information for marketing purposes.
• Certain information may be shared with communication providers or technical vendors solely to support operational messaging services.
• We comply with applicable federal communication and Do Not Call regulations.

7. Data Security

Reasonable administrative, technical, and physical safeguards are implemented to help protect your information from unauthorized access or misuse.

8. Record Retention

We maintain records related to SMS enrollment, opt-in confirmations, and unsubscribe requests to support compliance and operational requirements.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect regulatory changes, operational updates, or service improvements.

Updated versions will be posted on this page with a revised effective date.